We have been using iBurst as our business internet connection for the last year or so, we have also resold a few packages. Generally we have been quite happy with the connection, so I’m not going to bash their service. However, iBurst does have its fair share of issues.
Now don’t get me wrong iBurst is a great alternative to Telkom Broadband at home. Its great for personal use, downloading the mail, and surfing the net. Its got no affiliation with Hellkom, I mean Telkom, so no waiting for an ADSL installation, it’s cheap, and its got the freedom of wireless. So you can surf whilst on the toilet, nice! As a business solution I’m not convinced though.
Seeing we are based in the centre of Cape Town we get good signal strength. Surrounded by big buildings does not seem to affect the signal. The signal often drops though, on average once a day. Why? I have no idea, but iBurst always have some excuse. We are constantly resetting the modem, not sure if this is firmware related (we have the latest firmware installed), or signal related. Quite irritating when a deadline looms and I can’t FTP or send big emails. Skype telephone calls are always a problem with iBurst. The only time I seem to be able to have a clear, semi-uninterrupted telephone chat is after business hours. Even then the connection is often lost, and a few attempts at redialing a contact is required.
The administration at iBurst is something else. We have been invoiced once in the last year, an email with about 15 invoices attachments, with a not-so-friendly message requesting immediate payment or our service will be suspended. How can we pay if we haven’t been invoiced?
My tether has been torn, if there is such a saying, and iBurst is no more. Uncapped ADSL is our new, faster, uniterrupted internet supply.
I’m a much happier camper. Let me know your feelings on the wireless giant, iBurst. Are you happy with your connection?